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XYROS

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Privacy Policy

Effective August 31, 2026

Introduction

XYROS LLC (“XYROS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

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This Privacy Policy explains how XYROS collects, uses, stores, shares, and protects information when you visit our website, communicate with us, submit a form, schedule an appointment, purchase or use our products or services, or otherwise interact with XYROS.

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This Privacy Policy applies to XYROS websites, products, and services that reference or link to this Policy. Certain XYROS products or services may also be subject to additional privacy, data-processing, or service-specific terms where applicable.

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By using XYROS websites or services, you acknowledge the practices described in this Privacy Policy.

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Our Privacy Commitment

XYROS uses personal information to provide and improve our services, communicate with customers and prospective customers, process transactions, operate our systems, maintain security, and fulfill legitimate business and legal requirements.

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We do not use personal information in ways that are materially inconsistent with the purposes described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

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Mobile information and text messaging opt-in data will not be shared with third parties or affiliates for their marketing or promotional purposes.

Privacy Policy Overview

  • This Privacy Policy explains:

  • Information We Collect: The personal, business, technical, and service information XYROS may collect.

  • How We Use Information: How information is used to provide services, communicate, process transactions, maintain security, and operate XYROS.

  • SMS & Communications: How mobile numbers, messaging consent, and communication preferences are handled.

  • Information Sharing: When information may be shared with service providers or other parties.

  • Client & CRM Data: How information processed through XYROS services, including NOVA, is handled.

  • Cookies & Technologies: How website and related technologies may collect usage information.

  • Data Security & Retention: Measures used to protect information and how long information may be retained.

  • Privacy Rights: Choices and rights individuals may have regarding their personal information.

  • Third-Party Services: How integrations and external platforms may process information.

  • Policy Updates: How changes to this Privacy Policy will be communicated.

  • Contact: How to contact XYROS regarding privacy questions or requests.

 

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1. Information We Collect

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XYROS may collect personal, business, and technical information depending on how you interact with our website, products, and services.

Information we may collect includes:

  • Contact Information: Name, email address, telephone number, business address, and other contact details.

  • Business Information: Company name, industry, website, business requirements, operational information, and information provided during sales or onboarding.

  • Account Information: Information associated with your XYROS account, subscription, selected services, and account preferences.

  • Form and Appointment Information: Information submitted through contact forms, lead forms, onboarding forms, calendars, surveys, website chat, and similar interactions.

  • Communications: Emails, SMS messages, support requests, appointment communications, and other correspondence with XYROS.

  • Transaction Information: Information regarding purchases, subscriptions, invoices, payment status, and billing history. Payment card information may be processed directly by third-party payment processors rather than stored by XYROS.

  • Technical and Usage Information: IP address, browser type, device information, website interactions, referring pages, cookies, and similar technical information where applicable.

  • Integration Information: Information necessary to connect, configure, or support third-party services and integrations requested by the customer.

The information collected depends on the services you use and the information you choose or are required to provide.

 
 
 

2. How We Use Information
 
XYROS may use information we collect to:
 

  • Provide, configure, operate, maintain, and support XYROS products and services.

  • Respond to inquiries and communicate with prospective and existing customers.

  • Schedule and manage appointments.

  • Create and administer customer accounts and subscriptions.

  • Configure CRM systems, workflows, automations, integrations, and other requested services.

  • Process transactions, subscriptions, invoices, and billing.

  • Provide onboarding, implementation, training, maintenance, and customer support.

  • Send transactional, operational, appointment, and service-related communications.

  • Send marketing or promotional communications where permitted and where required consent has been obtained.

  • Monitor and improve the performance, functionality, reliability, and user experience of our services.

  • Protect XYROS, our customers, and our systems from fraud, abuse, security threats, and unauthorized activity.

  • Comply with applicable legal, regulatory, contractual, telecommunications, and service-provider requirements.

  • Enforce our Terms of Service, Service Agreements, and other applicable agreements.

XYROS will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required by applicable law.

 
 
 

3. SMS, Email & Communications
 
XYROS may communicate with you by email, SMS, telephone, or other communication channels when you request information, schedule an appointment, become a customer, use our services, or otherwise provide appropriate authorization.
 
Communications may include appointment confirmations and reminders, requested follow-up, account notifications, onboarding and implementation communications, support messages, billing information, service updates, and promotional communications where appropriate consent has been obtained.
 
For SMS communications:

  • Message frequency may vary.

  • Message and data rates may apply.

  • Reply STOP to opt out of applicable SMS communications.

  • Reply HELP for assistance or contact info@xyros.net.

  • Consent to receive marketing text messages is not a condition of purchasing XYROS products or services.
     

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.
 
Recipients may also unsubscribe from applicable marketing emails using the unsubscribe mechanism provided in the communication.
 
Transactional or service-related communications that are necessary to provide an active service may continue where permitted by applicable law.

 
 



4. How We Share Information
 
XYROS may share personal information only as reasonably necessary to operate our business, provide requested services, comply with legal obligations, or protect our systems and users.
 
Information may be shared with:

  • Service Providers: Companies that provide infrastructure, hosting, communications, payment processing, analytics, customer support, security, or other services used to operate XYROS.

  • Professional Advisors: Attorneys, accountants, consultants, insurers, or other professional advisors where reasonably necessary.

  • Legal and Regulatory Authorities: When disclosure is required by law, legal process, regulatory requirement, or reasonably necessary to protect rights, safety, security, or prevent fraud.

  • Business Transactions: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.
     

XYROS does not share mobile telephone information, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

 
 


5. Service Providers & Third-Party Services
 
XYROS relies on third-party technology and service providers to operate portions of our website, infrastructure, communications, payments, CRM services, integrations, and other business functions.
 
These providers may process information on behalf of XYROS when reasonably necessary to perform their services. Depending on the XYROS services you use, these providers may include payment processors, cloud and hosting providers, CRM infrastructure providers, telecommunications carriers, email delivery providers, scheduling platforms, analytics providers, and integration partners.
 
Third-party providers maintain their own systems, security practices, and privacy obligations. Their processing of information may also be governed by their respective privacy policies and contractual terms.
 
XYROS seeks to use service providers appropriate for the services being delivered but cannot control independent third-party platforms or their policies.

 
 



6. NOVA CRM & Client Data
 
When a customer uses NOVA CRM & Automation Services, XYROS may process information about that customer’s leads, customers, prospects, employees, or other contacts as necessary to configure and provide the requested CRM and automation services.
 
The NOVA customer remains responsible for determining what information is collected through its business operations and for ensuring that it has appropriate rights, notices, permissions, and consents to collect and process that information.
 
XYROS may process such information to provide functions including CRM management, lead capture, sales pipelines, appointment scheduling, automated workflows, email and SMS communications, reporting, integrations, support, and other fea
 
Customer data processed through NOVA remains subject to the applicable Service Agreement, these Terms, this Privacy Policy, and any additional data-processing terms agreed between XYROS and the customer.
 
XYROS does not acquire ownership of a customer’s business data merely because that information is processed through NOVA.

 
 


7. Cookies & Tracking Technologies
 
XYROS and certain service providers may use cookies and similar technologies to operate our website, understand website activity, remember preferences, improve performance, maintain security, and measure the effectiveness of our services and marketing activities.
 
These technologies may collect information such as browser type, device information, IP address, pages visited, referring sources, interactions with website features, and approximate usage information.
 
Some cookies are necessary for website functionality, while others may support analytics, preferences, advertising, or performance measurement.
 
Where required by applicable law, XYROS will provide appropriate choices regarding non-essential cookies or similar tracking technologies.
 
You may also control certain cookies through your browser settings. Disabling cookies may affect the functionality of some website features or services.

 
 



8. Data Security
 

XYROS uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
 

Security measures may include access controls, authentication, encryption where appropriate, system monitoring, secure service providers, and other safeguards appropriate to the nature of the information and services involved.
 

Customers are also responsible for maintaining the security of their account credentials, devices, connected systems, and authorized users.
 

No method of electronic transmission, storage, or information security is completely secure. Accordingly, XYROS cannot guarantee absolute security, but we take reasonable measures designed to protect information entrusted to us.

 
 


9. Data Retention
 

XYROS retains personal information for as long as reasonably necessary to provide services, maintain customer accounts, fulfill contractual obligations, resolve disputes, maintain business and financial records, enforce agreements, comply with legal requirements, and protect the security and integrity of our systems.
 

Retention periods may vary depending on the type of information, the services involved, contractual requirements, legal obligations, and legitimate business needs.
 

When personal information is no longer reasonably required, XYROS may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal, contractual, backup, and technical requirements.
 

Customers using NOVA may also have responsibilities regarding the retention or deletion of information they collect and process through their CRM.

 

 

10. Your Privacy Rights & Choices
 

XYROS websites, products, and services are intended for businesses and adults and are not directed to individuals under the age of 18.
 

XYROS does not knowingly solicit or collect personal information directly from children through its websites or services. If we become aware that personal information from a child has been collected in circumstances that require parental consent or other action under applicable law, we will take reasonable steps to delete or otherwise appropriately address that information.
 

If you believe that a child has provided personal information directly to XYROS, please contact info@xyros.net.
 

Customers using NOVA are responsible for ensuring that their own collection and processing of information complies with laws applicable to their business, industry, customers, and users.

 

 


12. Third-Party Links & Integrations
 

XYROS websites and services may contain links to or integrations with third-party websites, applications, platforms, and services.
 

When you interact directly with a third-party service, information processed by that provider may be subject to the provider’s own privacy policy, terms, and security practices.
 

XYROS is not responsible for the independent privacy practices of third parties that we do not control.
 

Customers are responsible for reviewing and appropriately configuring third-party integrations they choose to connect to XYROS services and for obtaining any permissions or consents required for information transferred through those integrations.

 

 


13. Changes to This Privacy Policy
 

XYROS may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy and security practices.
 

When we update this Privacy Policy, we will revise the Effective Date or Last Updated date displayed at the top of this page.
 

If we make material changes, we may provide additional notice where required by applicable law or where we determine that additional notice is appropriate.
 

We encourage users and customers to review this Privacy Policy periodically to remain informed about how XYROS handles personal information.

 

 


14. Contact Information
 
If you have questions about this Privacy Policy, XYROS’s privacy practices, or wish to submit a privacy-related request, you may contact us at:
 
XYROS LLC
Massachusetts, United States
Email: info@xyros.net
Website: xyros.net

Please include sufficient information in your request for us to understand and appropriately respond to your inquiry.

 

 


15. Additional Service-Specific Privacy Terms
 
Certain XYROS products or services may require additional privacy, security, or data-processing terms because of the nature of the service or information involved.
 
Where additional terms apply, they may be provided through a Service Agreement, Data Processing Agreement, supplemental privacy notice, or other applicable agreement.
 
If additional service-specific privacy terms conflict with this Privacy Policy, the more specific terms will apply to the relevant service and processing activity to the extent of the conflict.
 
NOVA CRM & Automation Services are also subject to the NOVA-related provisions contained in this Privacy Policy and the applicable XYROS Service Agreement.

XYROS LLC

"Empowering your journey to success in trading, sales, and agency building with expert guidance and cutting-edge strategies."

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